Refund Policy

1. Refund period

The buyer may request cancellation and a refund within 7 calendar days from the purchase date, subject to applicable consumer rules and transaction verification.

2. How to request

Send an email to suporte@gourmettpopcorn.com containing:

• The full name used during purchase.
• The email address entered at checkout.
• The transaction or order number, when available.
• A brief explanation of the request.

3. Processing

After verification, the request is processed or forwarded through the payment platform. The time for the amount to appear depends on the payment method, financial institution and checkout rules.

4. Delivery or access problems

If the purchased digital product or access instructions are not released after payment confirmation, contact support before making another purchase.

5. Duplicate or unauthorized charges

Suspected duplicate or unauthorized transactions should be reported immediately with the available purchase details.

6. Fraud and misuse

Requests involving fraudulent information, abusive conduct, account sharing or unauthorized redistribution may be investigated according to applicable law and payment-platform rules.

Last updated: August 4, 2026.